• Orders will only be shipped once full payment of the purchase has been received.
  • Products purchased will not be delivered to postal addresses (such as Post Office box addresses).
  • The customer acknowledges that we outsource delivery and collection services to a third-party courier company. Accordingly, Shortys cannot be held liable for any loss or damage caused by the courier company on delivery and/or collection.
  • Unless otherwise agreed or stipulated in the customer’s order or on the Website, the customer’s order will be delivered by the courier company within 7 Business Days, to the address provided by the customer during the order process. In order to receive delivery of an order, the customer must ensure that someone will be available at the delivery address between 08:00 and 17:00 on Business Days. (A Business Day is any day other than a Saturday, Sunday or official public holiday in the Republic of South Africa.) The customer will be responsible for any additional fees that may be charged by the courier if no one was available to receive delivery of the order at the address specified. The customer will qualify for a free delivery on first attempt of delivery (if a second attempt is required, the customer will be liable for this cost).
  • The customer acknowledges that Shortys shall rely on the accuracy of the delivery address as provided by the customer. We do not verify the accuracy of any particulars of a delivery address provided by the Customer. The Customer shall check the accuracy of the delivery address every time when placing an order. Shortys shall not be liable for any costs, loss, damages or claims incurred by the Customer relating to an inaccurate or incorrect delivery address provided by the Customer.
  • Shortys will make an effort to ensure that delivery takes place within the time period specified on the Website in relation to the Customer’s order. However, the size and quantity of an order as well as the distance between Shortys head office and the delivery address provided, amongst other circumstances, may require a longer period for delivery. The Customer will be notified from time to time of any anticipated delays with delivery and, in such circumstances, the updated delivery time will substitute and take preference over the delivery time stipulated in the confirmatory email or reflected on Shorty’s invoice.
  • Ownership of products ordered will pass to the Customer upon Shortys receiving full payment for such products. Risk in respect of ordered products will pass to the Customer once they have been collected from Shortys’ premises by the relevant courier. If products are lost or damaged in transit, Shortys will not be liable for such loss or damage. Despite this, Shortys may, in its sole discretion, choose to refund or replace lost or damaged products. However, such refund or replacement will not cause Shortys to be liable for the loss or damage or create any obligations for Shortys in relation to the damage or loss.
  • For any enquiries pertaining to the above please email shop@shortys.co.za, include your order number.